This Privacy Policy explains how your personal information is collected, used and shared when visiting or purchasing from canteiro.co.uk

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what information do we collect?

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When using canteiro.co.uk ('our website', 'the site'), we collect two types of Personal Information:

 

When visiting our website, some information is collected automatically about your device, such as your IP address, internet service provider, web browser and time zone. As you browse the site, we may also collect information on: individual webpages you visit or products you view; search terms you use; your entry and exit pages; and time stamps for these events. This is referred to as 'Device Information'.

 

Additionally, when making a purchase or attempting to make a purchase, you will be asked to provide personally identifiable information. This can include: your full name; email address; billing and shipping addresses; payment information; and telephone number. This is referred to as 'Order Information'.

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And what about cookies?

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Cookies are small data files created when visiting our website, and normally contain an anonymous unique identifier. Every time you revisit our website, the browser retrieves and sends this file to our website's server. For example, this feature enables our website to retain items in your basket if for any reason you leave the website. 

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Cookies fall into the following categories, and are used for the purposes outlined below:

 

Essential Cookies:

These cookies help us to understand how visitors interact with our website, discover errors and provide a better overall analytics.

 

Marketing Cookies:

These cookies are used to track advertising effectiveness to provide a more relevant service and deliver better ads to suit your interests.

 

Functional Cookies:

These cookies collect data to remember choices users make to improve and give a more personalised experience.

 

Analytics Cookies:

These cookies help us to understand how visitors interact with our website, discover errors and provide a better overall analytics.

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To learn more about cookies and how to disable them, please find more information at this web address: https://www.allaboutcookies.org/

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Why do we collect this information?

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There are numerous reasons why we collect Personal Information:

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Device Information is collected to monitor for potential fraud (particularly your IP address). In addition, this information is used so that we can see how our website is used by visitors, and make improvements and optimisations. We may also disclose aggregate statistics about visitors to our website in order to describe our services to any prospective partners or other reputable third parties, but these statistics include no personally identifiable information.

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Order Information is collected for the purpose of fulfilling any orders, including: processing payments; arranging delivery; and providing customers with relevant order confirmations and/or invoices. Further to this, we may use Order Information to contact our customers about their orders; screen orders for potential fraud; and provide additional information or advertising about our products (depending on the customer's preferences). 

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where is this information stored? and who has access?

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We share your Personal Information with some selected third parties where necessary for our business. The website is hosted by Wix.com, who securely store the Personal Information that we collect on their servers behind a firewall. You can read more about how Wix.com collects and stores information here: https://www.wix.com/about/privacy

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All payment methods on our website are operated by Wix.com, whose systems adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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We also share Order Information with our couriers for delivery of our products (this includes your full name, shipping address and contact details).

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We also use Google Analytics to assess how our customers interact with the website, enabling us to improve customer satisfaction and user experience. This is an important feature to help maintain the performance of our website. You can read more about Google Analytics here: https://policies.google.com/technologies/partner-sites

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In addition to the above, we may share your Personal Information to comply with any applicable laws and regulations, or any other lawful request.

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what is the situation with EMAIL MARKETING?

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In addition to the types of information outlined above, we also ask for your email address if you wish to sign up to our newsletter. This information will also be stored on Wix.com servers as outlined above. We may use your email address to send you information about products or services.  This information is used for this purpose only, and you can opt out of these at any point and you can ask for personal data to stop being recorded at any time.

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what are my rights?

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By law, all users have the right to view any Personal Information we may hold about them, and have this information amended or deleted. If you would like to access this information, please contact us using the contact information below. Before we fulfil your request, we may ask for additional information in order to confirm your identity for security purposes.

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Please note that all data we collect is necessary for us to fulfil our orders or otherwise used for the legitimate business purposes outlined above. Please note that your data may be processed outside of the UK and EU.

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what about data retention?

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When making a purchase through our website, we will keep your Order Information on file unless or until such a time as you request that this information be deleted.

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Does your privacy policy ever change?

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We may update or amend our Privacy Policy at any time so that our policy reflects our current business practices, or to adhere to any legal or regulatory changes.

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any more questions?

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For additional information on our Privacy Policy, to ask any questions, make a complaint or request access to your Personal Information, please contact us by email at hello@canteiro.co.uk